You’d think a phone company would know how to connect a call, wouldn’t you? If so, you’d be mistaken. I canceled my second phone line today, or at least I hope I did. It’s hard to tell with Verizon. My first attempt seemed to go well until they put me on hold to contact the subcontractor in charge of actually disconnecting the line. At that point, I went on hold for 10-12 minutes, then received a message stating that all circuits were busy and that I should try again. I was then disconnected. Okay . . .
I waited a few hours, then tried again. Surprisingly, I got a human operator fairly quickly. It helps when the automated system cannot fully understand your request. I had to be put on hold again, but this time the operator (technician? hell-desk person?) stuck around and reminded me every few minutes that it should be just a few minutes more. After 10 – 15 minutes of this, I was connected to a new person who verified that I really wanted to disconnect my spare phone line. After trying to sell me some new services, she finally accepted that yes, I wanted to disconnect the line, and promised me that it would be done today. We’ll see. I’ve tried this before with Verizon and they haven’t been very good at carrying through on their side of things.



