Joy! The dishwasher repairman just left. For the past two years or so, we’ve called him out here once every two or three months to unclog or clean some special crevice of our dishwasher. And thanks to an eight year service contract with Sears, we plan on calling every two or three months. When I came home with the dishwasher two years ago, my wife thought I was nuts to buy an extended warranty. Now that she’s experienced first-hand the incredibly poor design of our Kenmore dishwasher, she thinks I was actually pretty smart. We’ve had enough repair calls that, had we not had an extended warranty, we could have bought two new dishwashers every year. Thanks, Sears.
Overall, it isn’t a bad machine, just poorly designed in a few critical places. Per the last two repair people, we should wash our dishes by hand before putting them in the dishwasher. Silly me; I thought the point of a dishwasher was to wash the dishes for me. Oh well . . . in six years, when the contract runs out, we will seek out a brand that doesn’t rely on a salesperson lying about grinders and the ability to handle unwashed dishes and get a real dishwasher. In the meantime, we will continue to use the Sears maintenance team to do the job of the food grinder and filter system that the salesperson lied about.
And what does it take to schedule an appointment with the Sears repairman, you ask? Why, not much: You log online at the Sears maintenance site, fill out their forms, mark that you need your dishwasher fixed, select your available dates for repair, and then submit the form. After which, Sears politely notifies you that they don’t actually service their own dishwashers, so please email another location with available repair dates and all of the information you entered earlier, so that they can call you back and ask you to provide the same information over the phone. I think I’m beginning to understand why Sears isn’t doing too well financially.
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